We all know that what we say is only a part of what we actually communicate.

Like a good doctor, a trained Sysadmin starts an assessment and diagnosis of your problem before you even reach their desk (and then, in some cases, come round the desk, lean over, read everything on the monitor and then touch it for no reason – you know who you are).

Whatever you say, the chances are theyve heard it before, believed it, been burned, and vowed never to believe it again.

So whatever you think you said, think again: theyre onto you!

Today, in the spirit of better understanding the common language that divides us, were celebrating Sysadmin Day with a simple guide to understanding what Sysadmins actually hear when we speak.

“You dont look very busy”


Im going to make whatever youre concentrating on much harder by talking to you while you do it.


“This will only take you a minute.”


I secretly think your job is really easy.


“Im sure this wont take long.”


Clear your schedule.


“I tried to fix it myself.”


I have made it much, much worse.


“I already tried that ten times.”


I actually recognised one of the words you said when you started speaking and after that I stopped listening.


“The computer deleted my file.”


I deleted my file.


“This wouldnt have happened if we used Macs.”


Macs. Because shiny!


“Youre pretty good with computers, right?”


The next thing I say will be can you fix my personal laptop / tablet / phone / lawnmower / cat, in your own time, for free?


“Is it possible to delete an email after youve sent it?”


Get some popcorn, this is going to be good…


“I think the firewall is blocking me.”


I dont know what a firewall does but I like the word so I just threw it in there as a sort of garnish. You can probably rule out the firewall.


“Is there something wrong with Exchange?”


I have done something stupid to my email.


“Why does this always happen?”


This is the second time this has happened to me! I forgot to tell you the other time. If this is my fault, Ill forget this one too.


“Ever since you…”


Im pretty sure you broke my computers 风水 or something when you reset my password.


“It worked yesterday.”


It worked right up to the point I changed it.


“It would be easier if you just made me an admin.”


Ive got big plans for this laptop. Youll have to burn it to the ground when Im done with it.



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